FAQ'S

There are three ways to book with us: via email, by texting +1 877 277 0208, or by filling out the online reservation form here on our website.

You can always call the same number to speak in person with a member of our team, but we do not take reservations over the phone. 

Each trip is built specifically around our client, meaning you won’t be asked to agree to a ‘standard’ package that perhaps includes details that don’t apply to you, or doesn’t encompass your personalized needs. Your reservation will be uniquely your own.

On the day of your trip, your driver information is provided 2 hours prior to pick-up, meaning we’ll share their name and cell phone number with you for ease of communication. They will also have your best contact method.

Our internal team provides 24-hour customer service, tracking, and communication, so we are always right here if you need any assistance. 

In addition to clear communication, prompt arrivals, and impeccable professionalism, our entire fleet consists of late-model executive and luxury vehicles, meaning you will always be traveling in comfort and style. 

You can expect your chauffeur to be masked, per our continuing Covid safety protocols, and they will always assist you in whatever manner is appropriate, whether that be luggage handling, getting to and from the vehicle, coordinating vehicle logistics, and whatever other needs you may have. 

Bottled water and WiFi access are standard in all our vehicles.

We are always happy to accommodate your personalized requests. We can arrange beverage and snack options, provide additional amenities like reading material or pet treats, and of course have car seats and boosters available for any children who maybe be traveling with you.

NOTE: Due to federal regulations, parents must personally install the provided car seat or booster into the vehicle at pick-up.

Any fees associated with enhancing your experience with us should be discussed during the booking process – simply communicate your requests in advance with your reservation specialist and they will be built directly into your transportation package. 

The Urban Worldwide customer service is second-to-none, specifically when it comes to communication. Whereas many transportation services use a third-party answering service overnight, someone from our dedicated team of professionals is available to you at all times, 24-hours a day, meaning you will never receive less than the most attentive and professional service from someone who is fully familiar with your personalized reservation. 

We are a family-owned, private company with over 40 years of experience, and make a point to balance the knowledge and expertise we’ve gained from the past with innovation for the future. This is evident in our modern, late-model fleet, push toward green energy solutions by employing several electric vehicles, and the sophisticated booking and tracking technology we use to guarantee that every detail of every trip is accounted for, always. 

And one of the things we are most proud of is our proactive position on meeting every request if it is feasibly possible. We have a ‘make it happen’ approach that we’ve cultivated by operating a streamlined and highly skilled team who are capable of rising to the occasion and managing logistics that seem unmanageable. We dislike saying no, and our willingness to show up for our clients is one of the reasons we’ve been able to maintain decades-long relationships with so many of you.

Contact us in your preferred method and let us know.

Adjustments are handled on a case by case basis depending on the timing.

Each vehicle has its own specific cancellation policy, ranging anywhere from 3 hours to 7 days — depends on vehicle and type of trip. 

Contact us in your preferred method and let us know.

Adjustments are handled on a case by case basis depending on the timing 

Each vehicle has its own specific procedure for changes with no penalties, ranging anywhere from 3 hours to 7 days — depends on vehicle and type of trip. 

Delays — If you have provided your flight information, our team will actively monitor and accommodate for all changes in timing.

Cancelled — If you have provided your flight information, we will contact you about re-booking once a cancellation takes place. You can also reach out to us directly to coordinate a new airport transfer reservation. The previously confirmed fee doesn’t change. 

With advance notice, we are happy to provide car seats for all children who require them. We require you to share the age, weight, and height of the child, or children. There is an additional fee of $25 per car seat.

Due to regulatory laws, accompanying adults must install the car seat(s) in the vehicle themselves.

All pets are welcome, with the understanding that cleanliness is top priority. We prefer to have advance notice due to potential driver assignment for your trip (allergies, discomfort, etc.)

Yes, we do offer accessible transportation options. Please contact our office at +1 415 494 8122 or by emailing info@urbanworldwide.com to make arrangements. 

We accept all major credit cards.

Client security and confidentiality is our top priority. We use encrypted booking technology, and we will never sell your information to third parties.

Yes! Join our mailing list (there’s a form in the website footer) to stay informed about all our seasonal and promotional discounts.

Additionally, we always offer discounted rates for former and active military members.

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